Customer Stories

VIEWPOINT.com | +1 800.333.3197 Implementation of Tablet Solution In January 2013, Viewpoint Construction Software, the provider of Field View, launched a new version of the software that could be accessed via standard tablet devices running the Android operating system, just in time for it to be deployed on the Merchant Square project. As a result, the Mace project team could then work with the software development team to ensure the applications replicated Mace's work processes, and as they were trained in using the system, they could, in turn, train other users (a "train the trainer" approach that helped ensure the training was tailored to the project and to the supply chain firms involved). MCS initially provided full-time on-site support, but once the early configuration and training issues were resolved, a rapid-response remote support system took over During the first year, around 50 tablets were supplied to the project, being used by all Mace managers and trade contractors; the client's team, which included a resident clerk of works, also had five tablets. Across the team, the devices enforced a single standard system for managing all site-based approval and handover processes, simplifying reporting and improving visibility of the latest status of every procedure. Process Support at 3 Merchant Square During the first 12 months of operation, the Field View tablets were deployed to support procedures including: ∫ Approvals relating to the sub- and superstructure ∫ Off-site inspection of bathroom pods in Germany ∫ Work package handover processes ∫ Handovers between trade contractors ∫ Site diaries ∫ Sample benchmark approvals Where issues were identified, photographs could be taken and annotated with additional information explaining the issue, with every submission securely time — and date — stamped so that there was a permanent audit trail record. Involving the Mace team also helped ensure the data capture processes and outputs matched the Mace way of doing things, creating a library of form that can be developed further by Mace for future projects.

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